Diligence and Emails

A lawyer has an obligation to act with diligence, Rule 1.3, and promptly comply with reasonable requests by the client for information, Rule 1.4. Email access, cell phones and computer tablets allows the client 24/7 communications with her lawyer. Dare I suggest that lawyers set reasonable expectations about these communications?  The practice of returning telephone calls by the following business day, as a general rule, suggests that emails be responded to similarly.  For those of you who are laughing at the thought of allowing more than a few minutes to lapse prior to responding to an email, consider wisdom of time management experts that a simple measure to boosting  work productivity, is to periodically ignore email (really, try it just for a few hours and see how much billable work is accomplished).

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