4(a). LET YOUR CLIENTS KNOW WHAT IS REASONABLE COMMUNICATION. If you are okay texting with clients, then by all means go ahead. If you want to be responsive 24/7, that is also fine. But it is also fine not to do either of those things. Understand that once you have established a pattern of communication, whether its texting or taking calls in the evenings and on weekends, you will likely be forever bound to that pattern. If you do expand out your communication because of an emergency, make clear that limitations on communications otherwise still stand. It’s all about managing client expectations – so long as you are reasonable in responding to them, you should feel free to set limits.
Tune in Next Week for Rule #5